338mw Privacy Policy

1. Types of Information Collected

338mw collects the following types of information in order to provide its services. Each piece of information is collected for a specific and legitimate purpose and is not stored beyond what is necessary.

1.1 Registration and Identity Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID number (where KYC verification applies)

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (partial, not full)
• Bank account details (where bank transfer applies)
• Deposit and withdrawal history

1.3 Usage and Technical Information

• IP address and device information (operating system, browser version)
• Site visit times, page navigation patterns, and session duration
• Cookie and local storage data (see details below)
• Login history and records of failed attempts

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus claims and wagering progress
• Responsible gaming limits and voluntary break information

2. Purposes of Data Collection

338mw processes personal information only for legitimate and necessary purposes. Each purpose is clearly set out below:

• Account management: Verifying user identity and ensuring secure login and account recovery.
• Age and identity verification (KYC): Preventing access by those under 21 years of age in accordance with applicable regulations in Bangladesh.
• Financial transaction processing: Managing deposits and withdrawals, preventing fraud, and ensuring AML (anti-money laundering) compliance.
• Service improvement: Analysing platform performance and improving the user experience.
• Security and fraud prevention: Detecting unauthorised access, cyber attacks, and unusual activity.
• Customer support: Providing prompt and accurate responses to your enquiries via live chat.
• Responsible gaming: Identifying excessive play patterns and providing assistance where needed.
• Legal compliance: Complying with lawful orders from courts or competent authorities.

3. Data Sharing and Third Parties

338mw does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, and technology infrastructure providers. These partners operate under strict confidentiality agreements and may not use the information without instruction from 338mw.

3.2 Legal Obligations

Information may be disclosed on the basis of a lawful order from a competent judicial court, investigating agency, or regulatory authority. In such cases, only the minimum necessary information will be provided.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance if this occurs.

4. Data Security Measures

338mw takes industry-standard technical and administrative steps to protect your personal and financial information. Our key security features are outlined below:

• SSL/TLS encryption: HTTPS protocol is active on all pages of the platform, encrypting data transmission between the browser and server.
• Password hashing: No password is stored in plain text — strong cryptographic hashing is used.
• Access controls: Only authorised staff may access user information for the purpose of carrying out their required duties.
• Security audits: Regular security assessments and vulnerability testing are conducted on the platform.
• Data minimisation: Only information that is essential for the service is collected.
• Incident response plan: In the event of a security breach, affected users will be notified in a timely manner.

While we follow the highest industry standards, it is not possible for any party to guarantee complete security on the internet. For this reason, we ask users to use strong passwords and keep their login credentials confidential.

5. Cookie Policy

The 338mw website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies We Use

• Essential cookies: Required for maintaining login sessions, security tokens, and form data. These cannot be disabled.
• Functional cookies: Remember your language, timezone, and preferred settings.
• Analytics cookies: Help improve the service by analysing site usage patterns. Data is collected anonymously.

5.2 Cookie Controls

You can disable cookies other than essential cookies through your browser settings. However, disabling cookies may limit some functionality of the site.

6. Data Retention and Deletion Policy

338mw retains user information only for as long as it is needed for legitimate business or legal purposes.

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Financial transaction records are retained for a specified period in accordance with applicable legal obligations.
• Technical logs: Retained for a limited period for security and fraud prevention purposes, then automatically deleted.
• Deletion requests: After account closure and once the legal retention period has ended, users may request permanent deletion of their information.

7. User Rights

As a user of the 338mw platform, you have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information 338mw holds about you. Our support team will provide this information via live chat following identity verification upon receipt of your request.

7.2 Right to Correction

If there is any inaccuracy in your personal information, you may request a correction. It will be corrected promptly following identity verification.

7.3 Right to Deletion

Subject to legal retention obligations, you may request deletion of your account and information. Some information may need to be retained for a specified period for fraud prevention and legal reasons.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes (such as marketing communications). However, processing required for service delivery and legal compliance will continue.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via our 24/7 live chat support or by email. You will receive a response within a reasonable time after your request is received.

8. Third-Party Links and Services

The 338mw platform may include games from various game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe). These providers have their own privacy policies, and 338mw is not responsible for information collected on their platforms. We advise users to review the privacy policy of the relevant provider.

For payment processing, the terms of service of bKash, Nagad, Rocket, and Upay apply. 338mw transmits to these providers only the information necessary to process transactions through them.

9. International Data Transfers

Parts of the 338mw technology infrastructure may operate on servers outside Bangladesh. In such cases, data transfers are carried out only under appropriate security measures and contractual protections. Information transferred internationally is handled to the same standards as set out in this privacy policy.

10. Protection of Children and Minors

338mw provides services only to those aged 21 or above. We do not knowingly collect information from any person under the age of 21. The registration process includes age verification steps.

If it becomes apparent to us that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

11. Policy Changes and Updates

338mw reserves the right to update this privacy policy from time to time. For significant changes:

• The update date on this page will change.
• Registered users will be notified by email.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

You are advised to review this page regularly to stay up to date with any policy changes.

12. Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

338mw respects your privacy. We ask that you give us the opportunity to address any complaints or concerns directly before escalating them elsewhere.